Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Here you will find answers to the most common questions regarding our products, orders, customization options and timelines. If something is not covered, feel free to contact us.
🎲 Products & manufacturing
Are the miniatures painted?
No. Miniatures are delivered unpainted, ready for assembly and painting.
What materials are used?
Our products are mainly printed using high-quality resins:
- ABS-Like Resin – improved strength and durability
- Rigid Pro Resin – increased rigidity
- Texture Resin – enhanced surface details
Are the products fragile?
Designed for normal use, but fine details should be handled with care.
📦 Orders & shipping
What is the order processing time?
Usually 3 to 5 business days.
Do you ship internationally?
Yes, worldwide except the United States.
✏️ Customization & custom projects
Are all products customizable?
No, only selected products clearly marked as customizable.
Are customized products refundable?
No, except in case of manufacturing defects.
🔧 Replacement parts
Some replacement parts for board games are available. Contact us to evaluate feasibility.
🔁 Returns & issues
Returns are accepted within 30 days under certain conditions. Return shipping costs are the responsibility of the customer.
💬 Contact & support
Contact us via the website contact form or at [email protected] .
